Volendam

• Extra chargeDrinks (one beer)—
• Extra chargeDrink packageThere are 2 types: the Signature Beverage Package ($50.95 per day if bought in advance, $60.95 per day if bought onboard) and the Elite Beverage Package ($55.95 per day in advance, $65.95 per day onboard). A service charge (20%) is added separately to both. Up to 15 drinks per 24 hours are included (Signature covers drinks with a menu price of $12 or less, Elite $16 or less), and non-alcoholic drinks are unlimited.
• UnknownWi‑FiThere are 3 plans: "Surf," for browsing and email without video, at roughly $18 to $31 per day; "Premium," which also allows video calls and the like, at roughly $24 to $36; and "Stream," with unlimited streaming such as Netflix, at roughly $36 to $47 (varies by cruise length and purchase timing).
• UnknownGratuities (automatic service charge)$18/person/night for standard cabins; $20/person/night for suites (revised June 2026)
• UnknownLaundryThere are generally no self-service coin laundries, and in the current fleet only Maasdam has one (irons and ironing boards are lent free of charge). Paid options include these packages: "Laundry By The Bag," an all-you-can-fit bag ($35, 48-hour turnaround), "Unlimited Laundry & Press" ($63 for 7 nights/$126 for 14 nights), and "Unlimited Press Only" ($35 for 7 nights/$70 for 14 nights). A package purchased for 1 cabin can be used by everyone in the cabin.
• Shore excursionsExtra; varies by port

Prices are shown in the onboard currency; no currency conversion is applied.

Onboard currency

USD

Gratuities

A "Crew Appreciation" charge is added automatically to your onboard bill. After boarding, you can increase, reduce or remove the amount at Guest Services. However, the automatic service charge on dining, drink, spa and similar purchases (20% from June 2026) is billed separately and cannot be adjusted.

Payment

Cashless onboard

Medical facilities

Every ship has a medical center staffed by dedicated doctors and nurses. Regular consultations are by appointment 2 times a day plus same-day walk-ins, and emergencies are handled 24 hours. Examinations, medication, tests, diagnostic imaging and the like are all charged (billed at actual cost) and are often not covered by travel or medical insurance.

Bringing items onboard

Only wine and champagne may be brought on board (up to 750 ml per bottle, with a limit on the number of bottles). Beer and spirits are not allowed. A corkage fee of $20 per bottle applies to wine you bring, including when you drink it in your cabin (wine bought on HAL-organized winery tours at ports of call is exempt for up to 1 bottle per person).

Mobile and connectivity

With "Cellular at Sea," which uses a satellite link, calls, SMS and data are available in international waters beyond about 6 nautical miles offshore (Starlink is also used on some ships). Charges follow your carrier's international roaming rates, and the device displays names such as "cellularatsea" and "Shiproam."

Japanese support

Staff PartialMenus UnknownAnnouncements Unknown